As technology vendors broaden their service offerings in an effort to gain market share, enterprise customers have more options than ever for excelling communications and collaboration.
It would certainly be wise for customers to explore today’s abundant vendor landscape in order to get the very best deal, so to speak. As Mohammad Nezarati, Avaya’s GM and VP for UC Applications recently explained, there can be significant limitations when working with just one platform vendor. For instance, Microsoft’s platform provides excellent functionality for people using the service within an end-to-end Microsoft environment. However, the platform only boasts maximum potential for those who solely use Microsoft-centric tools, such as Skype for Business. Those using tools not strictly found within the Microsoft ecosystem need a multi-vendor strategy..
The good news is that as the vendor market continues to diversify, customers have more options than ever for integrating services by strategically leveraging offerings from multiple vendors. Research shows that more businesses are looking to capitalize on this opportunity, as well. Data from IDG, for example, found that annual contract values for IT outsourcing in the U.S. rose nearly 20 percent in Q3 2014, and multi-sourcing—tapping into the expertise and resources of multiple disparate vendors—is not far behind in rapid adoption rates. More companies are embracing a multi-sourced IT model in order to lower costs, streamline processes and capitalize on the strengths of multiple seasoned players, rather than be tethered to just one.
Furthermore, according to IDG President John Keppel, as service integration becomes more sophisticated, mature buyers in the U.S. are eyeing multi-vendor environments while less mature buyers traditionally rely on a single provider model.
As an organization that helps businesses bridge this gap by connecting disparate systems into their platform in a vendor-agnostic manner, Esna has witnessed firsthand the steady emergence of multi-sourcing. We believe the multi-vendor movement has only begun to give way.
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