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Windows Server 2003 Becoming End of Life, Part 2—Four Questions to Ask for System Replacement

Posted by Ron Gill on Tue, Nov 10, 2015

In Part 1 of this series I blogged about the importance of business owners keeping a finger on the pulse of Windows Server 2003, which has emerged as one of this year’s largest security threats since becoming end of life. Although business owners understand that the server’s end of life status poses a security threat to their organizations, there may be a number of applications still running on the system that they are unaware of. The consequences of having applications run on the server while it is not receiving regular security updates can include massive workflow complications, system breaches and lost revenue.

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Topics: voicemail, Windows 2003, officelinx

Know Your Options: End of Sale Product Replacement for Avaya CallPilot

Posted by David Ballins on Mon, Nov 02, 2015

If you’ve been keeping up with us on Esna’s blog, you’ll know that we have been covering the topic of end of life product strategies as of late. I have been contributing to this conversation often myself. For instance, last month I wrote about the damage that end of life products can have on businesses looking to acquire and retain millennial employees. Fifty-three percent of hiring managers say they have difficulty doing so, and that number is likely to grow for businesses that still manage end of life solutions, which are less than enticing for meeting the needs of millennials today.

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Topics: unified messaging, Avaya, voicemail, Nortel, CallPilot

Top Communication, Collaboration Challenges for International Offices

Posted by Lee Ho on Tue, Aug 25, 2015

For local or regional companies not up to date on state-of-the-art technology, keeping in-house employees communicating and collectively focused is hard enough; imagine the exponential challenge this poses for organizations that operate across the globe.

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Topics: voicemail, enterprise mobility, embedded communications

The Impact of M2M on Enterprise Collaboration

Posted by Diane Lai on Tue, Mar 03, 2015

Stop for a moment and think back to what enterprise collaboration looked like before the advent of mobile and wireless machine-to-machine (M2M) communications. Devices existed that combined telephony and computing; however, they were fairly simple and rudimentary (e.g., caller identification). During this time, a collaborative enterprise environment tended to consist of a desk phone, an email account and perhaps a form of instant messaging.

Later, the first-generation iPhone was released (in 2007) followed by the 2008 release of the App store, which enabled users to shop, download and use a number of applications on their mobile devices. Well before this, M2M data was already being leveraged in revolutionary new ways, leading to capabilities like global positioning technology (GPS) for business use. Soon, the word “smart” began to describe more business processes and workflows. Meanwhile, user demand for technology to support remote work was exploding as the telecommuter population grew by leaps and bounds (over 70 percent between 2005 and 2011).

Indeed, enterprise collaboration has irrevocably changed thanks to achievements made in mobile and wireless M2M communications. Let’s take a look at a modern day example of how M2M communications can enhance enterprise collaboration efforts ...

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Topics: mobile, voicemail, enterprise collaboration

Re-evaluate Voicemail to Position Your Sales Team for Success

Posted by Lee Ho on Thu, Oct 23, 2014

If you’ve been keeping up with this blog, then you likely know how much of an emphasis we at Esna place on improving sales with collaborative tools and technologies. Changing customer behaviors, preferences and buying patterns have forced sales teams to either shape up or ship out. But communications technology can help drive sales processes toward betterment, leading to increased revenue generation, as our very own EVP Davide Petramala explains in the State of Collaboration Technology and Sales

The sales process has become the art of personalization. It embodies a more focused approach as opposed to mass-market positioning, and there’s a multitude of features and collaboration tools to help get the job done.

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Topics: business phone systems, sales communications, voicemail

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