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Know Your Options: End of Sale Product Replacement for Avaya CallPilot

Posted by David Ballins on Mon, Nov 02, 2015

If you’ve been keeping up with us on Esna’s blog, you’ll know that we have been covering the topic of end of life product strategies as of late. I have been contributing to this conversation often myself. For instance, last month I wrote about the damage that end of life products can have on businesses looking to acquire and retain millennial employees. Fifty-three percent of hiring managers say they have difficulty doing so, and that number is likely to grow for businesses that still manage end of life solutions, which are less than enticing for meeting the needs of millennials today.

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Topics: unified messaging, Avaya, voicemail, Nortel, CallPilot

Be Honest: Do Your Employees Still Use Email?

Posted by Lee Ho on Tue, Jan 20, 2015

Once upon a time not too long ago, the only communication method available in the workplace besides phone was email. Even in today’s digitally saturated business world, the numbers still suggest that email is the top-used enterprise communication tool. In fact, the majority of email traffic in 2014 (over 108.7 billion emails sent daily) originated from the business realm, according to The Radicati Group’s “Email Statistics Report, 2014-2018” report.

But not so fast. According to the aforementioned report, in 2014 the average business user sent and received about 121 emails a day. Specifically:

  • 36 emails were sent

  • 85 emails were received

  • 12 percent were spam

These findings make us wonder just how much time is idly spent by employees navigating an inbox filled primarily with illegitimate messages (after all, less than half of emails received by employees were actually responded to). While IT is obligated to set up every business user with an email account, two questions remain: How are employees using email today, and how is it being impacted by advanced new communication tools entering the workplace?

Our EVP Davide Petramala agrees that a pivotal shift is taking place in the email realm. We recently sat down with him to learn more about why this is.

“Email was a central way for companies to communicate. But now with tools that enable seamless team communication and collaboration, like portals and communities, email is shifting. It’s only one of many tools that people use within the enterprise for communications,” he said.

The reason for this shift, according to Petramala, is a growing need amongst employees for “persistent communications,” which can only be facilitated by integrated communication tools that seamlessly enable “always on” conversations between employees, customers, partners, etc. In fact, almost 80 percent of employees recently surveyed by Ovum feel that the constant connectivity afforded by these types of applications enable them to do their jobs better.

These kinds of tools (i.e. social, mobile, chat applications) allow employees to easily cross silos using just one tool that can handle multifaceted communications, as opposed to multiple tools that are one-dimensional in nature, he explained. This helps build team camaraderie between disparate departments like marketing, sales or finance to get certain jobs done as efficiently as possible.

“A lot of these tools are also becoming mobile-first,” Petramala added, and he is absolutely right. The mobile email market continues to show exponential growth, according to The Radicati Group. In addition, we’re witnessing strong growth of mobile IM, while desktop-based IM is slowing down considerably. Even today, in comparison to the latest and most advanced communication tools, mobile email is perceived by some business leaders as a “traditional” form of communication.

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Topics: social collaboration, unified messaging, enterprise mobility

Chat Apps, Email and Analytics, Oh My! Esna Divulges All in 2015 Predictions Q&A

Posted by Diane Lai on Tue, Jan 13, 2015

It feels like only yesterday we sat down with our CEO and CTO Mohammad Nezarati and EVP Davide Petramala to pick their brains about what they expected to see in the unified communications and collaboration (UC&C) space in 2014. Now, it’s that time of year again. We rejoined these two industry thought leaders to hear their reflections on the state of the market in 2014 and where it will lead us in the year to come.

 

Chat Apps Stole the Show in 2014 

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Topics: mobile, business intelligence, unified messaging, enterprise mobility

Three Ways You Can Benefit from Enterprise Collaboration Tools Now

Posted by Lee Ho on Wed, Jun 04, 2014

Despite the fact that up to 80 percent of businesses use collaboration tools for enhancing business processes, some have missed the boat. Listen up:  If you’ve been waiting for the right time to join the enterprise collaboration movement, now would be it.

Perhaps this will finally grab your attention:  The enterprise collaboration market is expected to reach $70 billion by 2019, according to a new report from MarketsandMarkets. Furthermore, the report shows that telephony solutions account for the highest market share in the collaboration market, which is expected to remain steadfast through at least 2019. Needless to say, a lot of growth has happened in a very short time—and will continue throughout the years to come.

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Topics: Esna Officelinx, Geo-location Technology, unified messaging

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