Perhaps no other industry relies as heavily on communication as healthcare. The excellence of healthcare communication is paramount to the industry’s ability to provide comprehensive service to its patients. Without this capability, a healthcare provider’s reputation would be ruined. And in the world of healthcare, reputation is key, with 94 percent of prospective patients surveyed by Google saying that the reputation of a facility is important in hospital selection. “Facility” refers to any healthcare center that deals with a person’s well-being—be it a private practice, a walk-in clinic or a physical therapy center.
Healthcare professionals along with their IT execs need to employ communication systems that keep their businesses safe and efficient 24/7, bottom line. Cloud-based unified communications and collaboration (UCC) tools can help them with these business imperatives in a number of ways: