Over the years, as you have retooled your communications/collaboration strategy, you may have come to the realization that one single platform simply isn’t enough to support the diverse responsibilities of your various departments. In other words, requiring each department within your organization to operate using the same collaboration infrastructure may not be logical or in your business’s best interests.
As we previously covered on this blog, companies are slowly but surely turning to multiple platform vendors to bolster departmental communications and better meet the needs of specific end users. In fact, contract values for IT outsourcing in the U.S. rose nearly 20 percent in 3Q14, according to research from IDG.
Think about the various departments within a single enterprise. From marketing to HR to finance to sales, each team may use different communications platforms, offered by different vendors, based on specific needs. For example, a number of applications are available for use by sales teams to manage prospects and customers. On the other hand, your marketing department’s campaigns may heavily rely on a specific chat system to communicate in real time. Meanwhile, the C-suite might leverage a particular conferencing platform to conduct meetings with international partners and key stakeholders.
As technology vendors broaden their service offerings in an effort to gain market share, enterprise customers have more options than ever for excelling communications and collaboration.
With employees experiencing higher levels of productivity and satisfaction using mobile devices for work, more companies are embracing the idea of creating or expanding their mobile and remote work policies. In fact, a recent study revealed that the majority of employees, especially those working in government, feel they cannot perform their jobs effectively without their mobile devices.
So, while it’s clear that employees desire the ability to work using mobile devices, each company must determine what kind of devices their employees will be permitted to use. The choice involves whether to issue corporate-owned devices or to enable bring your own device (BYOD) for employees who want to use their personally owned devices for work.
While some organizations—like many in healthcare, finance and government—must migrate to cloud more slowly due to regulatory compliance requirements, your organization may be one of many that can start making small yet impactful steps towards cloud communications today. After all, one of the best advantages of the cloud is that, unlike physical on-premises equipment, there is no full rip and replace needed. This makes it easier than ever for business owners to start transitioning processes to a secure, trusted and more cost-efficient cloud-based environment.
People talk about the golden age of motor racing, when drivers were drivers, and cars were cars. A lot has been said about the rate of technological development in the sport in recent years, particularly with the introduction of the new hybrid engine technology at the beginning of last season.
When government organizations move efficiently, the world runs more smoothly. Since we specialize in unified communications and collaboration, we're focused on the ways technology can improve effeciencies and increase effectiveness. In part 1 of this article, we covered ways that UC&C can benefit government organizations including cost savings, simplifying operations and accelerating productivity. Here, we wrap up this conversation with the following ways UC&C can help government organizations improve.
When it comes to technology, government organizations can appear immovable, themselves governed by archaic underlying infrastructure that doesn’t truly support seamless, embedded communication and collaboration. But as technology continues to advance, these organizations—agencies and branches of the U.S. Federal Government, for example—are increasingly stepping out in favor of secure cloud-based technology tools, like unified communications and collaboration (UC&C), to cost-effectively improve operational efficiency and productivity.
Chances are, your company falls in one of three categories when it comes to enterprise collaboration:
The cloud computing market has been experiencing explosive growth. As a matter of fact, Gartner expects the cloud to represent ing by 2016. It comes as no surprise, then, that cloud was listed as an anticipated top 2015 IT expenditure by respondents to an annual forecast survey commissioned by Computerworld.
In a previous post, we discussed how cloud computing supports the growth of SMBs. For a startup company, developing such an infrastructure can be a complex stumbling block. Its product—its “baby”—is ready to be born, but the team may struggle with bringing a fledgling business into the stressful environment of application, database and storage server complexities. Now, an assist—in the form of a gift from Google—will allow these entrepreneurs to focus their energies on building products without worries about infrastructure.
Business leaders, decision makers and IT executives are continually working to manage, define and improve their organization’s IT impact. And according to the results of InformationWeek’s 2014 IT Budget Survey, they’re doing just that.
The survey shows that 32 percent of participants—an increase from 30 percent last year—say that 10 percent of their organization’s operating budget is spent on IT. Cloud computing tools and technologies remain a large part of these operating expenditures, with 39 percent of participants saying they have or are currently investing in cloud. This is a notable increase from the 28 percent of respondents who made the same claim in 2013.
What the Average Sales Manager is Thinking Right Now
Despite the vast differences between the small and large business, these two specially-sized organizations do have one very important thing in common: their sales teams. The need for superior sales technology transcends any and all differences faced by companies of any size. At the end of the day, a sales team is a sales team, and the team’s primary responsibility remains the same: keeping companies’ revenue smoothly flowing.
The difference, however, comes in the technology used by each company to augment revenue, as driven by the unique challenges faced by the size of each organization.