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Be Honest: Do Your Employees Still Use Email?

Posted by Lee Ho on Tue, Jan 20, 2015

Once upon a time not too long ago, the only communication method available in the workplace besides phone was email. Even in today’s digitally saturated business world, the numbers still suggest that email is the top-used enterprise communication tool. In fact, the majority of email traffic in 2014 (over 108.7 billion emails sent daily) originated from the business realm, according to The Radicati Group’s “Email Statistics Report, 2014-2018” report.

But not so fast. According to the aforementioned report, in 2014 the average business user sent and received about 121 emails a day. Specifically:

  • 36 emails were sent

  • 85 emails were received

  • 12 percent were spam

These findings make us wonder just how much time is idly spent by employees navigating an inbox filled primarily with illegitimate messages (after all, less than half of emails received by employees were actually responded to). While IT is obligated to set up every business user with an email account, two questions remain: How are employees using email today, and how is it being impacted by advanced new communication tools entering the workplace?

Our EVP Davide Petramala agrees that a pivotal shift is taking place in the email realm. We recently sat down with him to learn more about why this is.

“Email was a central way for companies to communicate. But now with tools that enable seamless team communication and collaboration, like portals and communities, email is shifting. It’s only one of many tools that people use within the enterprise for communications,” he said.

The reason for this shift, according to Petramala, is a growing need amongst employees for “persistent communications,” which can only be facilitated by integrated communication tools that seamlessly enable “always on” conversations between employees, customers, partners, etc. In fact, almost 80 percent of employees recently surveyed by Ovum feel that the constant connectivity afforded by these types of applications enable them to do their jobs better.

These kinds of tools (i.e. social, mobile, chat applications) allow employees to easily cross silos using just one tool that can handle multifaceted communications, as opposed to multiple tools that are one-dimensional in nature, he explained. This helps build team camaraderie between disparate departments like marketing, sales or finance to get certain jobs done as efficiently as possible.

“A lot of these tools are also becoming mobile-first,” Petramala added, and he is absolutely right. The mobile email market continues to show exponential growth, according to The Radicati Group. In addition, we’re witnessing strong growth of mobile IM, while desktop-based IM is slowing down considerably. Even today, in comparison to the latest and most advanced communication tools, mobile email is perceived by some business leaders as a “traditional” form of communication.

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Topics: social collaboration, unified messaging, enterprise mobility

Amplify Jive Social Business Interaction with Real-Time Collaboration

Posted by Lee Ho on Tue, Oct 21, 2014

Back in the day, employees gathered around the corporate water cooler to chat about everything from brainstorming the next great product innovation or closing on loose ends from the last team meeting.  Regardless of the topic of discussion, the water cooler was a place where people connected with one another. In this simple way, team-based productivity was organically amplified, synergizing workers and increasing productivity. Such gatherings of like-minded individuals were often the spark that ignited innovative business strategies. 

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Topics: Jive integration, video communications, social collaboration

Social Media for Business Rumored to Include Facebook Soon

Posted by Sindi Markette on Tue, Sep 16, 2014

FB@Work? Isn’t it already here? Yes, perhaps unofficially amongst your employees—and even officially for organizations that have leveraged Facebook Groups and Group Messaging—but what if Facebook could be used to enhance collaboration and benefit your business as an internal enterprise communications platform? It just so happens, according to rumor from an anonymous source within Facebook, that the company is building an “at work” version of the social media platform.

The source did not reveal whether the new platform—reportedly being developed in London under the leadership of Danish computer scientist and former Google Maps co-founder Lars Rasmussen—would be an actual collaboration tool or simply an at-work version of Facebook. The former would allow users to market their businesses by interfacing with the social network’s hundreds of millions of daily users. Either way, FB@Work could drive new business for organizations that leverage the platform.

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Topics: Jive integration, better collaboration, social collaboration

A Quick Recap of Esna’s Jive and Cisco Collaboration Webinar

Posted by Sindi Markette on Wed, Jul 30, 2014

Driven by the need to increase workplace productivity—research shows employees spend 28 hours a week sifting through emails and searching for information—today’s business leaders are looking to beef up standard work processes with bleeding-edge collaboration components known to effectively bridge time consuming communication issues. In fact, that same research shows that integrating collaboration solutions like IM and social tools can reduce employee time spent searching for information by as much as 35 percent. This is only one of many ways in which enterprise collaboration can help companies make a 360-degree turnaround.

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Topics: Jive integration, Cisco, social collaboration

Jive and Cisco’s Partnership: A Big Move for Collaborative Leaders

Posted by Sindi Markette on Thu, May 29, 2014

Earlier this month, Jive and Cisco revealed huge news: The two are combining forces to facilitate stronger enterprise collaboration. That means more immediate and impactful communications for companies that leverage specific collaboration solutions afforded from each brand. Organizations can benefit from Jive’s collaboration platform and Cisco’s real-time technologies, including WebEx and Jabber—a delectable combination for collaborative business leaders, we must say.

 

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Topics: Jive integration, business communications, social collaboration

What Does Snapchat Have in Common with Enterprise Collaboration

Posted by Sindi Markette on Wed, May 14, 2014

Can people work the way they live? In other words, can they rely on the same personal devices and applications for professional matters? Given the proliferation of social media and the large and ever-widening spectrum of Internet-connected devices, it would be a natural progression to use messaging apps for working smarter and generating more revenue. 

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Topics: business communications, video communications, social collaboration

Bold, Bitter or Brash: Your Business’ Social Collaboration Strategy Represents You

Posted by Lee Ho on Thu, Apr 10, 2014

Twitter.

LinkedIn.

Mobile apps.

Document sharing.

Geo-location solutions. 

Enterprises are warming up to the idea of a world run by emerging social business tools and strategies but, sometimes, they can fall too deep in the hole. By that, we mean companies can forget about the entire premise of social media in the first place: the fact that customers, brands, colleagues and internal staff are supposed to actually be social

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Topics: social integration, business communications, social collaboration

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