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A Solid Business Case for Unified Communications

Posted by Sindi Markette on Mon, Jun 09, 2014

For some, the concept of unified communications (UC) seems too good to be true. To have all of your communication channels seamlessly embedded and readily available feels like a near impossibility. But in an age when technology has turned the world upside down, it has also transformed business processes. Especially for those more-traditional folks—like those who agree with sentiments expressed in a recent No Jitter article “The UC Pipe Dream”— this hopeful idea of seamless communications merely represents an unlikely paradigm.

A lot of claims are made in the article by author David Michels, who has 20 years of telecom experience, from the unlikely death of email no matter the prevailing rise of social media, to the ongoing hiccups from issues of control and compliance, to his slant on the future of Google+ now being “more uncertain” than ever. Let’s take a moment to distinguish fact from fiction by looking at some recent numbers.

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Topics: Communication-enabled Business Process, Esna Officelinx, Google+

Where to Begin with Enterprise Social Collaboration: 3 Platforms

Posted by Sindi Markette on Fri, May 23, 2014

Seventy-seven percent of IT leaders say their company is using social collaboration technologies, with themajority saying that they plan to add even more in the next 12 months according to a survey by Avanade.

Your company needs to be a part of this majority. But the largest, and perhaps most difficult, part of creating a social collaboration strategy is figuring out how to break into the scene. There are so many social vehicles available today. Which are right for your company, and how do you fully optimize them to see the greatest results among colleagues, partners and customers? Let’s go through three major social platforms leveraged today and what steps you can take right now to get started with them:

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Topics: social integration, Google+, LinkedIn

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