For some, the concept of unified communications (UC) seems too good to be true. To have all of your communication channels seamlessly embedded and readily available feels like a near impossibility. But in an age when technology has turned the world upside down, it has also transformed business processes. Especially for those more-traditional folks—like those who agree with sentiments expressed in a recent No Jitter article “The UC Pipe Dream”— this hopeful idea of seamless communications merely represents an unlikely paradigm.
A lot of claims are made in the article by author David Michels, who has 20 years of telecom experience, from the unlikely death of email no matter the prevailing rise of social media, to the ongoing hiccups from issues of control and compliance, to his slant on the future of Google+ now being “more uncertain” than ever. Let’s take a moment to distinguish fact from fiction by looking at some recent numbers.