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Top Communication, Collaboration Challenges for International Offices

Posted by Lee Ho on Tue, Aug 25, 2015

For local or regional companies not up to date on state-of-the-art technology, keeping in-house employees communicating and collectively focused is hard enough; imagine the exponential challenge this poses for organizations that operate across the globe.

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Topics: voicemail, enterprise mobility, embedded communications

No More Cut and Paste - Esna iLink for WebEx Now Integrates with Microsoft Office 365

Posted by Lee Ho on Wed, Jul 08, 2015

What can be more annoying and time consuming than having to schedule a WebEx meeting on webex.com, email the meeting details to yourself, open that email, highlight and copy the meeting details, open your calendar, create a new meeting and paste those details in your invite?

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Topics: Productivity, collaboration tools, enterprise mobility

Keeping Collaboration Efficient (and Safe) for On-the-Go Employees

Posted by Alex Misevski on Tue, Jul 07, 2015

We have all been guilty of it at some point; whether it was while driving, on vacation or right before bed, we have all put in hours while off the clock. In fact, a recent study conducted by Cint found that seven out of 10 U.S. employees regularly work outside of office hours, most putting in about six hours per week in addition to their contracted hours.

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Topics: Cloud Apps, enterprise mobility, remote workers

The App That Will Change the Way You Join Meetings On The Go

Posted by Alex Misevski on Wed, May 20, 2015

Research shows that the average American will own five Internet-connected devices by 2017. Furthermore, according to the most recent research available from the United States Department of Transportation, Americans make over 400 million long-distance business trips every year.

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Topics: video communications, Productivity, enterprise mobility

The Importance of Mobile UX for Enterprise Collaboration

Posted by Lee Ho on Tue, May 05, 2015

If you’re a frequent reader of this blog then you are likely aware of the importance of embedded communications (UC)—specifically through the use of a UC application, which embeds UC features within the third-party cloud-based applications that employees use every day. These include applications such as Google Apps, Jive, Office 365 and Salesforce Chatter.

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Topics: mobile, user experience, enterprise mobility

Three Ways to Improve Your Enterprise Collaboration Strategy

Posted by Diane Lai on Thu, Jan 29, 2015

Winter is in full swing here at our North American headquarters in Ontario, and we're curling up under cozy blankets and reaching for mugs of hot cocoa. But don’t let your team fall into a winter working stupor as the cold closes in. The New Year is upon us and it's time to rev up your team to hammer away at your new2015 business goals.

 If you’re getting the sense your team members arefeeling sluggish, here are threeways to light a fire under them to keep them engaged and workingtogether: 

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Topics: cloud computing, hybrid communications, enterprise mobility

Why Businesses Are Getting on Board with Mobile Apps & How You Can Too

Posted by Diane Lai on Wed, Jan 21, 2015

If recent research has shown us anything, it’s that businesses are officially jumping ship with their mainframe applications to embrace cloud computing with open arms. Just consider the following research we found after some digging:

>  Ninety-eight percent of today’s Fortune 500 companies have adopted Apple’s iOS system (source).

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Topics: better collaboration, Cloud Apps, enterprise mobility

Be Honest: Do Your Employees Still Use Email?

Posted by Lee Ho on Tue, Jan 20, 2015

Once upon a time not too long ago, the only communication method available in the workplace besides phone was email. Even in today’s digitally saturated business world, the numbers still suggest that email is the top-used enterprise communication tool. In fact, the majority of email traffic in 2014 (over 108.7 billion emails sent daily) originated from the business realm, according to The Radicati Group’s “Email Statistics Report, 2014-2018” report.

But not so fast. According to the aforementioned report, in 2014 the average business user sent and received about 121 emails a day. Specifically:

  • 36 emails were sent

  • 85 emails were received

  • 12 percent were spam

These findings make us wonder just how much time is idly spent by employees navigating an inbox filled primarily with illegitimate messages (after all, less than half of emails received by employees were actually responded to). While IT is obligated to set up every business user with an email account, two questions remain: How are employees using email today, and how is it being impacted by advanced new communication tools entering the workplace?

Our EVP Davide Petramala agrees that a pivotal shift is taking place in the email realm. We recently sat down with him to learn more about why this is.

“Email was a central way for companies to communicate. But now with tools that enable seamless team communication and collaboration, like portals and communities, email is shifting. It’s only one of many tools that people use within the enterprise for communications,” he said.

The reason for this shift, according to Petramala, is a growing need amongst employees for “persistent communications,” which can only be facilitated by integrated communication tools that seamlessly enable “always on” conversations between employees, customers, partners, etc. In fact, almost 80 percent of employees recently surveyed by Ovum feel that the constant connectivity afforded by these types of applications enable them to do their jobs better.

These kinds of tools (i.e. social, mobile, chat applications) allow employees to easily cross silos using just one tool that can handle multifaceted communications, as opposed to multiple tools that are one-dimensional in nature, he explained. This helps build team camaraderie between disparate departments like marketing, sales or finance to get certain jobs done as efficiently as possible.

“A lot of these tools are also becoming mobile-first,” Petramala added, and he is absolutely right. The mobile email market continues to show exponential growth, according to The Radicati Group. In addition, we’re witnessing strong growth of mobile IM, while desktop-based IM is slowing down considerably. Even today, in comparison to the latest and most advanced communication tools, mobile email is perceived by some business leaders as a “traditional” form of communication.

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Topics: social collaboration, unified messaging, enterprise mobility

Chat Apps, Email and Analytics, Oh My! Esna Divulges All in 2015 Predictions Q&A

Posted by Diane Lai on Tue, Jan 13, 2015

It feels like only yesterday we sat down with our CEO and CTO Mohammad Nezarati and EVP Davide Petramala to pick their brains about what they expected to see in the unified communications and collaboration (UC&C) space in 2014. Now, it’s that time of year again. We rejoined these two industry thought leaders to hear their reflections on the state of the market in 2014 and where it will lead us in the year to come.

 

Chat Apps Stole the Show in 2014 

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Topics: mobile, business intelligence, unified messaging, enterprise mobility

Three Easy Ways to Improve Mobile Collaboration in 2015

Posted by Lee Ho on Wed, Jan 07, 2015

Looking to improve mobile collaboration in 2015? Maybe you’re striving to keep employees more connected while on the go. Perhaps you’re looking to graduate from basic mobile capabilities—like calendaring and email—to more advanced ones like file sharing and Web conferencing. If you have set your sights on mobile collaboration for the new year, then you’re in luck because we’re about to share with you some potentially impactful insights, originally shared by harmon.ie in its “The State of Mobile Enterprise Collaboration 2014” report.

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Topics: mobile, better collaboration, better customer communications, enterprise mobility

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