If you didn’t catch it, Mohammad Nezarati, GM and VP of UC applications at Avaya, delivered a keynote speech on the future of communications at ITEXPO West 2015, a global business technology event that took place from October 5-8 in Anaheim, CA.
Over the years, as you have retooled your communications/collaboration strategy, you may have come to the realization that one single platform simply isn’t enough to support the diverse responsibilities of your various departments. In other words, requiring each department within your organization to operate using the same collaboration infrastructure may not be logical or in your business’s best interests.
As we previously covered on this blog, companies are slowly but surely turning to multiple platform vendors to bolster departmental communications and better meet the needs of specific end users. In fact, contract values for IT outsourcing in the U.S. rose nearly 20 percent in 3Q14, according to research from IDG.
We’re amidst an exciting time in the world of enterprise collaboration. Specifically, chief decision makers are deepening their understanding of collaboration as less of a technology buzzword and more as an addition to their arsenal of tools for establishing lasting organizational change—from changing culture to improving employee satisfaction and health.
If you’re a manager of any kind, take a moment to think about the team you oversee. How many people in your department work from home at night—even if it’s just to catch up on a few emails? How many hop on a quick conference call while running errands during their lunch break?
For local or regional companies not up to date on state-of-the-art technology, keeping in-house employees communicating and collectively focused is hard enough; imagine the exponential challenge this poses for organizations that operate across the globe.
Your company works tirelessly to attract and retain new customers. Your editorial team, for instance, may churn out new gated assets (i.e. eBooks, whitepapers) every quarter in order to promote brand awareness. Your marketing division may collaborate on targeted new campaigns in order to keep existing customers engaged based on where they are in the customer journey.
As technology vendors broaden their service offerings in an effort to gain market share, enterprise customers have more options than ever for excelling communications and collaboration.
Finally Doing Away With the ‘I Don’t Knows’ and ‘Not Nows’ in the Workplace
There seems to be a case of the “I don’t knows” within the modern day workplace, and it’s a fast-spreading, contagious disease. Without the right tools and technologies, it’s not uncommon for employees to pass off responsibilities or duties to one another simply by shrugging them off their own shoulders. When following up on a task, project or other deadline-driven initiative, for example, unprepared workers can resort to the fact that either the present is not a good time for a follow-up, or they simply don’t have an answer.
For more than 25 years, Esna has developed enterprise software solutions that integrate communication and collaboration tools into the business applications that we use everyday to get work done. We boast a long history in this space, dating back to the 1990s when our products integrated with desktop applications in Windows 95 and Microsoft Outlook.
Imagine you’re working remotely today.
What does your workplace look like? If you’re working from home, you might be using some sort of duplicated office setting. Chances are just as likely, however, that you’re sitting on your sofa with your laptop propped up in front of you.
The financial sector is no exception when it comes to the powerful impact that cloud computing and unified communications and collaboration (UC&C) can have on internal operations and workflows. From credit card companies to banks to insurance agencies, let’s take a look at a few key benefits of embedded UC&C for finance organizations:
The Internet has undergone drastic improvements over the last 15 years. Consider what the Internet looked like in the year 2000—a time before the mainstream use of smartphones or terms like “IoT” and “cloud computing” were commonplace.
Step inside Esna’s time machine and observe the unique evolution of communications over the last 15 years. Explore in this infographic the massive proliferation of Internet users since the start of the new millennium; the unprecedented growth of tried and true enterprise communication methods; and the undeniable emergence of new collaboration services and how they are ushering in the next generation of communication-enabled business applications.