In Part 1, we explained why organizations are trending toward a hybrid approach to unified communications and collaboration (UC&C).We mentioned the many benefits, such as reduced operational costs and better allocation of resources to other areas of need. In this second installment, we will look at a real-life use case of an enterprise customer’s transition to hybrid UC&C—a mix of premises- and cloud-based solutions. The example is provided from Esna in conjunction with Google partner SADA Systems. We hope this provides a map for implementing a hybrid approach to UC&C in your organization.
Teaming with Esna, global market intelligence firm IDC conducted the research to demonstrate the effectiveness of integrating a cloud-enabled platform (in this case, Esna’s Officelinx) with real-time communications services inside business applications on desktop and mobile devices. Officelinx facilitates Google Apps (among other platforms, such as Avaya and Cisco) as a live communications hub by enabling information workers to access UC&C services, such as presence, IM, click-to-call and voice and Web conference scheduling from Google Calendar and Google Drive.