The fall season is officially upon us; leaves are changing color, temperatures are dropping and the “pumpkin spice” phenomenon is in full swing. For many, the change represents a fresh beginning. For business leaders, autumn may be the best time to re-evaluate their customer engagement strategies, especially as they finalize their 2016 budgets.
Video is a core driver of enterprise communications and collaboration, but we’re not just talking about traditional video conferencing. Today, video has evolved in such a way that business leaders can truly fire on all cylinders—that is, they can rely on the power of video for both external and internal purposes. In other words, organizations can utilize video not just for customer service but also for internal training, mentoring and educational purposes.
Embedded real-time UC&C—otherwise known as a UC application—enables organizations worldwide to more seamlessly, productively and cost-efficiently collaborate with employees and customers. Retailers in particular could significantly benefit from embedding real-time communications (like IM, click-to-call, presence and video conferencing) into cloud-based collaboration applications (like Google Apps and Office365), especially as they look to expedite everyday business processes and improve the shopping experience for customers.
Looking to improve mobile collaboration in 2015? Maybe you’re striving to keep employees more connected while on the go. Perhaps you’re looking to graduate from basic mobile capabilities—like calendaring and email—to more advanced ones like file sharing and Web conferencing. If you have set your sights on mobile collaboration for the new year, then you’re in luck because we’re about to share with you some potentially impactful insights, originally shared by harmon.ie in its “The State of Mobile Enterprise Collaboration 2014” report.
Migrating to the cloud does not come without its pain points for pioneers. In fact, some of the top challenges they face include understanding cloud pricing, performance and receiving technical support, according to a survey of more than 400 IT professionals by Enterprise Management Associates. Moving workloads to the cloud, it turns out, is not as simple as plug and play; proper integration strategies must be accounted for.
Perhaps no other industry relies as heavily on communication as healthcare. The excellence of healthcare communication is paramount to the industry’s ability to provide comprehensive service to its patients. Without this capability, a healthcare provider’s reputation would be ruined. And in the world of healthcare, reputation is key, with 94 percent of prospective patients surveyed by Google saying that the reputation of a facility is important in hospital selection. “Facility” refers to any healthcare center that deals with a person’s well-being—be it a private practice, a walk-in clinic or a physical therapy center.
Healthcare professionals along with their IT execs need to employ communication systems that keep their businesses safe and efficient 24/7, bottom line. Cloud-based unified communications and collaboration (UCC) tools can help them with these business imperatives in a number of ways:
From elementary schools to college, educational institutions serve as beacons of knowledge for millions around the world. But while students work to broaden their educational horizons, IT decision makers should be broadening theirs, too, when it comes to the technology being used for furthering learning processes and improving staff communications.