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Solution Spotlight - Esna iLink for Avaya Scopia Desktop

Posted by Alex Misevski on Wed, Oct 28, 2015
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As Avaya GM Mohammad Nezarati recently wrote on Esna’s blog, the enterprise world is, without question, transitioning to “the operating system of the future”—a.k.a. the browser. The advent of browser-based technologies like WebRTC is aggressively transforming the state of the enterprise collaboration market. Esna’s hope is to sufficiently meet this heightened user demand for intuitive, truly interoperable browser-based technologies with its collection of embedded unified communications and collaboration products—like Esna iLink for Avaya Scopia Desktop.

What is Esna iLink for Avaya Scopia Desktop?

Esna iLink for Avaya Scopia Desktop is a browser extension—available for Internet Explorer and Google Chrome—that enables users to start and schedule Scopia meeting across any Web page or cloud application, like Google Apps, Microsoft Office 365 and Salesforce. Seamlessly accessible from anywhere in a user’s browser, the solution negates the need to open separate browser tabs or windows to log in and schedule meetings from the main Scopia site. The solution dramatically enhances users’ productivity by enabling them to book meetings immediately, right from where they are in their workflows.

How does it work?

Within the various applications in which iLink for Avaya Scopia Desktop can be embedded (e.g., Google Apps, Office 365), Esna embeds the ability to start instant Scopia meetings from within specific objects like Contacts Cards and Hover Cards, for example. In the case of Salesforce, for instance, the specific objects can be account, contact or user records.

The task of scheduling Scopia meetings before Esna’s innovation required users to open a new tab, navigate to the Scopia site scheduler, and then copy the meeting details into their own personal calendars. All this so they could send the meeting invite/details to attendees. As one can imagine, such a process can quickly become tedious, especially if the user schedules a great number of meetings over Scopia.

With iLink for Avaya Scopia Desktop, the ability to schedule and start Scopia meetings is embedded within users’ Google, Outlook Web App or Salesforce calendars, for example, making scheduling meetings over Scopia as simple as opening your calendar, adding meeting details and clicking to add a Scopia meeting to the calendar invite. The meeting details are automatically added into the event description and are then sent off.

What’s new with Esna iLink for Avaya Scopia Desktop?

Updates are constantly being made to Esna’s products to improve and simplify the user experience. In the latest version of iLink for Avaya Scopia Desktop, we have added the following productivity enhancing features:

Added an “agenda” functionality

This enables users to see their day’s agenda at a glance so that they do not double book calls or meetings, for instance. (You can see this feature in action in the picture below.)

In this way, in addition to being able to start Scopia meetings from anywhere in your browser, Esna has included an “agenda” that lists all of your upcoming meetings. (Note: This capability is currently only available for Google Apps and Office 365).

The extension searches the user’s calendar and lists all of his or her meetings for the day, regardless of whether he or she has attached a Scopia meeting to it or not. The functionality even lists meetings not created by the user; in others words, regardless of whether or not there is a Scopia meeting attached to the extension, users can join or be directed to the calendar event via the extension. This ability to see what meetings you have next, anytime, anywhere, is extremely advantageous for productivity and collaboration.

The integration to Microsoft Office 365 is also new in this latest version. (Note: This is Microsoft’s version of Google’s extensions). Our motivation has always been to embed these useful actions across your workday, so bringing these features to Office 365 enables more people to more easily schedule meetings and focus on getting work done.

 Improved the design and feel

The look of the extension has been reworked to appear sharper, cleaner and simpler compared to previous versions. The new contrast between clickable elements also makes it easy for users to find useful elements. In an effort to improve its ease of use, Esna also added some new “tool tips,” which act as a tutorial to point out to users where the ability to start or schedule Scopia meetings has been added to the application they are currently using.

Added Google Hangout compatibility

The feature to escalate a Google Hangout to a Scopia meeting has also been recently included. This way, when users are participating in a Google Hangout session, they can initiate a Scopia meeting with just the click of a button; the meeting link is shared in the Hangout chat for others to join.

I hope you enjoyed this product spotlight on Esna iLink for Avaya Scopia Desktop. You can count on Esna to continue supporting and developing solutions that enable users to communicate and collaborate inside the applications that they use every day. Our products support the notion that communicating with others should be easy, regardless of which applications your team uses. We’ll continue to be at the forefront of enhanced communication so you can focus on getting work done.

Topics: Esna iLink, web meetings, Google Chrome, Internet Explorer, Avaya Scopia,, Office 365

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