Avaya's acquisition of Esna has the potential to be very transformational for Avaya. Yes, there are currently some awkward overlaps in the portfolio, but I would expect those to get ironed out in the future product roadmaps. This acquisition puts Avaya right in the middle of some of the big trends that are happening in communications.
As we previously covered on this blog, companies are slowly but surely turning to multiple platform vendors to bolster departmental communications and better meet the needs of specific end users. In fact, contract values for IT outsourcing in the U.S. rose nearly 20 percent in 3Q14, according to research from IDG.
Think about the various departments within a single enterprise. From marketing to HR to finance to sales, each team may use different communications platforms, offered by different vendors, based on specific needs. For example, a number of applications are available for use by sales teams to manage prospects and customers. On the other hand, your marketing department’s campaigns may heavily rely on a specific chat system to communicate in real time. Meanwhile, the C-suite might leverage a particular conferencing platform to conduct meetings with international partners and key stakeholders.
Our goal at Esna is simple: Create products that disrupt, transform and enhance the state of enterprise communications and collaboration today.
We’re amidst an exciting time in the world of enterprise collaboration. Specifically, chief decision makers are deepening their understanding of collaboration as less of a technology buzzword and more as an addition to their arsenal of tools for establishing lasting organizational change—from changing culture to improving employee satisfaction and health.
If you’re a manager of any kind, take a moment to think about the team you oversee. How many people in your department work from home at night—even if it’s just to catch up on a few emails? How many hop on a quick conference call while running errands during their lunch break?
For local or regional companies not up to date on state-of-the-art technology, keeping in-house employees communicating and collectively focused is hard enough; imagine the exponential challenge this poses for organizations that operate across the globe.
Your company works tirelessly to attract and retain new customers. Your editorial team, for instance, may churn out new gated assets (i.e. eBooks, whitepapers) every quarter in order to promote brand awareness. Your marketing division may collaborate on targeted new campaigns in order to keep existing customers engaged based on where they are in the customer journey.
Tens of thousands of customers use Esna’s embedded UC&C products in order to seamlessly communicate and collaborate; however, there are only a few who skillfully work behind the scenes to make the magic happen. In our “Get to Know the Developers” series, we’ll be pulling back the curtain to reveal who some of these experts are. Most recently we featured our Senior Product Manager Bryan Dingwall. Now we’re casting the spotlight on Product Manager Pedram Mohammadi, who recently sat down to discuss what he loves most about his role and why he’s passionate about Esna’s products.
As technology vendors broaden their service offerings in an effort to gain market share, enterprise customers have more options than ever for excelling communications and collaboration.
Finally Doing Away With the ‘I Don’t Knows’ and ‘Not Nows’ in the Workplace
There seems to be a case of the “I don’t knows” within the modern day workplace, and it’s a fast-spreading, contagious disease. Without the right tools and technologies, it’s not uncommon for employees to pass off responsibilities or duties to one another simply by shrugging them off their own shoulders. When following up on a task, project or other deadline-driven initiative, for example, unprepared workers can resort to the fact that either the present is not a good time for a follow-up, or they simply don’t have an answer.
For more than 25 years, Esna has developed enterprise software solutions that integrate communication and collaboration tools into the business applications that we use everyday to get work done. We boast a long history in this space, dating back to the 1990s when our products integrated with desktop applications in Windows 95 and Microsoft Outlook.
No company can remain efficient nor profitable without the ability to seamlessly communicate and collaborate. The level of efficiency and profitability a company experiences, however, depends on the technology it has implemented in order to do so. Below are three communication technologies and practices that could be slowing your team down and wasting vital work hours:
Employers have a more difficult time keeping a fire lit under their teams during the sunny days of summer. In employees’ eyes, the season offers up prime conditions for taking advantage of paid time off to travel or just relax in vacation mode. Many companies even support summer enjoyment by decreasing Friday work hours.