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Embracing a Multi-vendor Environment Part 2—Overcoming Organizational Fears

Posted by Sindi Markette on Wed, Sep 23, 2015
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Over the years, as you have retooled your communications/collaboration strategy, you may have come to the realization that one single platform simply isn’t enough to support the diverse responsibilities of your various departments. In other words, requiring each department within your organization to operate using the same collaboration infrastructure may not be logical or in your business’s best interests.

Nevertheless, you may have concerns about increasing the number of vendors in which you invest as that might require digging deeper into your IT budget, working hard to gain user buy-in and, most importantly, finding a way to seamlessly integrate disparate new platforms from multiple vendors.

In Part 1 of this series, we presented these three concerns as “fears” that companies may have about moving to a multi-vendor communications environment, inspired by insights gained from a sit-down conversation with Esna EVP Davide Petramala.

Here, we cover the actions that organizations can take to successfully overcome these obstacles and achieve a seamless multi-vendor communications environment.   

Enable employee buy-in: Getting employee buy-in, particularly from older workers, on new technology or work methods can be daunting. If you approach employees in a collaborative and supportive manner, however, the transition process should be a smooth one. Assure your employees that you will equip them with the necessary training to seamlessly use tools offered by a new vendor, for example. Furthermore, position this as a positive move for the betterment of employees and the organization as a whole. Specifically, explain how employees will now be able to bring any interoperable application of their choosing to work if they think it will help them to exceed at their jobs.

“This is a great chance for you to support, rather than discourage, your employees’ use of their own applications,” said Petramala. “Let them thrive with the applications they’re using. Let them enhance their experience with interoperability.”

Invest wisely—not abundantly: For companies that are worried about budgetary limitations, Petramala advises careful consideration of the investment process. “Work on delivering a superior customer experience from day one, versus making a significant upfront investment that you can’t afford,” he said. The key is to take an incremental approach to investing in equipment from new vendors, as well as to consider a solution that is vendor-agnostic and designed with interoperability at its core. Such a solution, for example, can include any number of Esna’s portfolio of embedded unified communications and collaboration solutions.

“This kind of solution saves businesses from having to deploy one specific infrastructure across their entire organization in order to enjoy a great user experience. Conversely, it enables them to increase user satisfaction and optimize their IT budgets without barely touching their existing equipment,” Petramala stated in a recent blog on this topic.

Be sure to check back here for more expert tips on optimizing your communications and collaboration strategy!

Embracing a Multi-vendor Environment Part 2—Overcoming Organizational Fears  | 

To see how companies like Thomson Reuters, Scotts Miracle-Gro and ArrowSI are driving better business outcomes by providing better user experiences through interoperable solutions, download our white paper:

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Topics: technology ROI, embedded communications, interoperability

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