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Why Unified Communications & Collaboration Matters, Part III

Posted by Lee Ho on Wed, May 08, 2013

Read part two of this series: Why Unified Communications & Collaboration Matters, Part II to learn how UC&C fosters better enterprise collaboration. 

Benefits to the Enterprise

Why Unified Communications & Collaboration Matters, Part III:  Benefits of UC&C

The top three business priorities identified by more than 1,500 CEOs surveyed by Gartner in 2012 included:

  • Improving business processes

  • Reducing enterprise costs

  • Improving workforce effectiveness

Among the best-in-class companies studied by Aberdeen, improvements in business processes and productivity after implementing a unified communications plan were significant:

  • 53 percent improvement in customer service metrics

  • 49 percent improvement in workforce productivity

  • The ability to contact an employee within 10 minutes

IT departments are responding with strategic initiatives to make organizations more responsive to customers, employees, partners, and regulators. Unified communications and collaboration can deliver measurable solutions that enable organizations to be more nimble and collaborative.

Topics: Gartner stats, unified communications, better collaboration

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