Read part two of this series: Why Unified Communications & Collaboration Matters, Part II to learn how UC&C fosters better enterprise collaboration.
Benefits to the Enterprise
The top three business priorities identified by more than 1,500 CEOs surveyed by Gartner in 2012 included:
Improving business processes
Reducing enterprise costs
Improving workforce effectiveness
Among the best-in-class companies studied by Aberdeen, improvements in business processes and productivity after implementing a unified communications plan were significant:
53 percent improvement in customer service metrics
49 percent improvement in workforce productivity
The ability to contact an employee within 10 minutes
IT departments are responding with strategic initiatives to make organizations more responsive to customers, employees, partners, and regulators. Unified communications and collaboration can deliver measurable solutions that enable organizations to be more nimble and collaborative.