As Avaya GM Mohammad Nezarati recently wrote on Esna’s blog, the enterprise world is, without question, transitioning to “the operating system of the future”—a.k.a. the browser. The advent of browser-based technologies like WebRTC is aggressively transforming the state of the enterprise collaboration market. Esna’s hope is to sufficiently meet this heightened user demand for intuitive, truly interoperable browser-based technologies with its collection of embedded unified communications and collaboration products—like Esna iLink for Avaya Scopia Desktop.
The fall season is officially upon us; leaves are changing color, temperatures are dropping and the “pumpkin spice” phenomenon is in full swing. For many, the change represents a fresh beginning. For business leaders, autumn may be the best time to re-evaluate their customer engagement strategies, especially as they finalize their 2016 budgets.
Video is a core driver of enterprise communications and collaboration, but we’re not just talking about traditional video conferencing. Today, video has evolved in such a way that business leaders can truly fire on all cylinders—that is, they can rely on the power of video for both external and internal purposes. In other words, organizations can utilize video not just for customer service but also for internal training, mentoring and educational purposes.
No company can remain efficient nor profitable without the ability to seamlessly communicate and collaborate. The level of efficiency and profitability a company experiences, however, depends on the technology it has implemented in order to do so. Below are three communication technologies and practices that could be slowing your team down and wasting vital work hours:
Employers have a more difficult time keeping a fire lit under their teams during the sunny days of summer. In employees’ eyes, the season offers up prime conditions for taking advantage of paid time off to travel or just relax in vacation mode. Many companies even support summer enjoyment by decreasing Friday work hours.
We have all been guilty of it at some point; whether it was while driving, on vacation or right before bed, we have all put in hours while off the clock. In fact, a recent study conducted by Cint found that seven out of 10 U.S. employees regularly work outside of office hours, most putting in about six hours per week in addition to their contracted hours.
With employees experiencing higher levels of productivity and satisfaction using mobile devices for work, more companies are embracing the idea of creating or expanding their mobile and remote work policies. In fact, a recent study revealed that the majority of employees, especially those working in government, feel they cannot perform their jobs effectively without their mobile devices.
So, while it’s clear that employees desire the ability to work using mobile devices, each company must determine what kind of devices their employees will be permitted to use. The choice involves whether to issue corporate-owned devices or to enable bring your own device (BYOD) for employees who want to use their personally owned devices for work.
Research shows that the average American will own five Internet-connected devices by 2017. Furthermore, according to the most recent research available from the United States Department of Transportation, Americans make over 400 million long-distance business trips every year.
Despite global advances in technology and a growing demand for innovation, it’s harder than it’s ever been to launch a successful product or service or to roll out a new marketing campaign. Today’s companies are mammoth compared to what they once were, and getting everyone within a company on the same page can be an enormous challenge.
In Part 1 of this series, we explored the reasons that many business owners feel a “false sense of accomplishment” with their enterprise collaboration strategies: They are using the wrong collaboration tools—specifically, consumer-driven social tools like Facebook and Twitter.
ResearchandMarkets predicts that the global enterprise collaboration market will grow from $47.3 billion in 2014 to $70.61 billion by 2019. This market growth clearly indicates that business owners are investing in collaboration tools to improve internal communications, streamline operations and identify new revenue and growth opportunities. But in what kinds of collaborative tools are business owners investing? And are these investments really helping them to accomplish their end goals?
With budgets being continually tightened and employees being asked to juggle more responsibilities, the 21st century workplace can appear to be a bustling, supremely productive environment. In actuality, however, many teams only appear to be getting a lot of work done. With so much to do in so little time, employees can become trapped in a static, routine schedule that is more productivity-hindering than helpful. Worst of all, many aren’t even aware that they are caught in this time-sucking cycle.