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We’re Especially Thankful This Year for These Three Productivity Enhancing Tools

Posted by Lee Ho on Wed, Nov 25, 2015

’Tis the season for turkey, pumpkin pie and quality time spent with friends and family. Above all, however, it’s the season for expressing gratitude for the many things we count as blessings in our lives. You may be thankful for your financial security, for example, or for your continued health and happiness.

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Topics: Google Apps, CRM, Salesforce, Office 365

Windows Server 2003 Becoming End of Life, Part 2—Four Questions to Ask for System Replacement

Posted by Ron Gill on Tue, Nov 10, 2015

In Part 1 of this series I blogged about the importance of business owners keeping a finger on the pulse of Windows Server 2003, which has emerged as one of this year’s largest security threats since becoming end of life. Although business owners understand that the server’s end of life status poses a security threat to their organizations, there may be a number of applications still running on the system that they are unaware of. The consequences of having applications run on the server while it is not receiving regular security updates can include massive workflow complications, system breaches and lost revenue.

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Topics: voicemail, Windows 2003, officelinx

Product Spotlight: Avaya Communicator for Web

Posted by Mohammad Nezarati on Wed, Nov 04, 2015

If you didn’t catch the latest installment of our “Product Spotlight” series, Esna Collaboration Specialist Alex Misevski provided insight into exciting developments being made to Esna iLink for Avaya Scopia Desktop. The solution is a browser extension available for Internet Explorer and Chrome that enables users to start and schedule online Scopia meetings across any Web page or application (i.e. Google Apps, Office 365, Salesforce). You can click here to read more on this.

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Topics: Cloud Apps, Avaya, Internet Explorer, Avaya Communicator for Web, Chrome exension

Know Your Options: End of Life Product Replacement for Avaya CallPilot

Posted by David Ballins on Mon, Nov 02, 2015

If you’ve been keeping up with us on Esna’s blog, you’ll know that we have been covering the topic of end of life product strategies as of late. I have been contributing to this conversation often myself. For instance, last month I wrote about the damage that end of life products can have on businesses looking to acquire and retain millennial employees. Fifty-three percent of hiring managers say they have difficulty doing so, and that number is likely to grow for businesses that still manage end of life solutions, which are less than enticing for meeting the needs of millennials today.

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Topics: unified messaging, Avaya, voicemail, Nortel, CallPilot

Solution Spotlight - Esna iLink for Avaya Scopia Desktop

Posted by Alex Misevski on Wed, Oct 28, 2015

As Avaya GM Mohammad Nezarati recently wrote on Esna’s blog, the enterprise world is, without question, transitioning to “the operating system of the future”—a.k.a. the browser. The advent of browser-based technologies like WebRTC is aggressively transforming the state of the enterprise collaboration market. Esna’s hope is to sufficiently meet this heightened user demand for intuitive, truly interoperable browser-based technologies with its collection of embedded unified communications and collaboration products—like Esna iLink for Avaya Scopia Desktop.

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Topics: Esna iLink, web meetings, Google Chrome, Internet Explorer, Avaya Scopia,, Office 365

Why Enterprises Everywhere Need to Pay Attention to Google’s New Apps Deal

Posted by Davide Petramala on Mon, Oct 26, 2015

Whether or not you’ve heard about the deal Google revealed this week regarding its productivity suite Google Apps for Work, allow me to fill you in on the details...

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Topics: Google Apps, cloud computing, Cloud Apps, Productivity

Mohammad Nezarati ITEXPO Keynote: We Must Change What it Means to be Truly Connected

Posted by Lee Ho on Wed, Oct 21, 2015
  • If you didn’t catch it, Mohammad Nezarati, GM and VP of UC applications at Avaya, delivered a keynote speech on the future of communications at ITEXPO West 2015, a global business technology event that took place from October 5-8 in Anaheim, CA.

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Topics: Cloud Apps, embedded communications

Four Reasons Why You Should Turn Over a New Leaf With Video

Posted by Alex Misevski on Fri, Oct 09, 2015

The fall season is officially upon us; leaves are changing color, temperatures are dropping and the “pumpkin spice” phenomenon is in full swing. For many, the change represents a fresh beginning. For business leaders, autumn may be the best time to re-evaluate their customer engagement strategies, especially as they finalize their 2016 budgets.

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Topics: business communications, video communications, better customer communications

Two Departments You Can Begin Transforming Immediately With Video

Posted by Alex Misevski on Thu, Oct 01, 2015

Video is a core driver of enterprise communications and collaboration, but we’re not just talking about traditional video conferencing. Today, video has evolved in such a way that business leaders can truly fire on all cylinders—that is, they can rely on the power of video for both external and internal purposes. In other words, organizations can utilize video not just for customer service but also for internal training, mentoring and educational purposes.

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Topics: business communications, video communications, better customer communications

Why End-of-Life Solutions Can Be the End of the Road for Your Millennial Workforce

Posted by David Ballins on Mon, Sep 28, 2015

Businesses that still use “end-of-life” communications solutions—solutions that are no longer heavily marketed or supported by vendors today (think fax)—are unfortunately set to hit a major bump in the road on their way to organizational efficiency, productivity and profitability. Why? Millennials entering the workplace are completely disrupting and redefining the enterprise communications and collaboration landscape.

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Topics: employee happiness, Cloud Apps, Transition

Windows Server 2003 Becoming End of Life, Part 1—Top Security Considerations

Posted by Ron Gill on Fri, Sep 25, 2015

Business owners are generally aware that Windows Server 2003 has reached end of life—that is, the product is no longer being produced, marketed or supported by Microsoft. Some of these business owners, however, lack visibility into exactly which of their business applications are still running on this expired server, which can pose serious security threats to their organizations. In fact, the platform is being touted by multiple publications as the “biggest security threat in 2015.”

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Topics: Microsoft Office, Security

Embracing a Multi-vendor Environment Part 2—Overcoming Organizational Fears

Posted by Sindi Markette on Wed, Sep 23, 2015

Over the years, as you have retooled your communications/collaboration strategy, you may have come to the realization that one single platform simply isn’t enough to support the diverse responsibilities of your various departments. In other words, requiring each department within your organization to operate using the same collaboration infrastructure may not be logical or in your business’s best interests.

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Topics: technology ROI, embedded communications, interoperability

Collaboration and Communication Powered by Esna

Posted by David Lover on Wed, Sep 16, 2015

Avaya's acquisition of Esna has the potential to be very transformational for Avaya. Yes, there are currently some awkward overlaps in the portfolio, but I would expect those to get ironed out in the future product roadmaps. This acquisition puts Avaya right in the middle of some of the big trends that are happening in communications. 

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Topics: Esna Technologies, Avaya

Embracing a multi-vendor Environment Part 1—Organizational Fears

Posted by Sindi Markette on Mon, Sep 14, 2015

As we previously covered on this blog, companies are slowly but surely turning to multiple platform vendors to bolster departmental communications and better meet the needs of specific end users. In fact, contract values for IT outsourcing in the U.S. rose nearly 20 percent in 3Q14, according to research from IDG.

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Topics: technology ROI, embedded communications, interoperability

The Key to IT Budget Success: Invest in the User Experience, Not More Technology

Posted by Davide Petramala on Fri, Sep 11, 2015

Think about the various departments within a single enterprise. From marketing to HR to finance to sales, each team may use different communications platforms, offered by different vendors, based on specific needs. For example, a number of applications are available for use by sales teams to manage prospects and customers. On the other hand, your marketing department’s campaigns may heavily rely on a specific chat system to communicate in real time. Meanwhile, the C-suite might leverage a particular conferencing platform to conduct meetings with international partners and key stakeholders.

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Topics: technology ROI, user experience

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